Customers, prospects and visitors to www.jaillance.com (the "Site").

The European Union has amended the laws that apply to the collection and use of your personal data, i.e. any information relating to an identified or identifiable natural person.

Société JAILLANCE takes this opportunity to put you at the heart of its policy, explaining clearly and transparently what it collects about you, what it does with your personal data and informing you of your rights.

This is the purpose of this document.

Whenever we think it's useful, we ask you to give us your consent directly, in the form of a cross to tick, a field to fill in, etc.

Wherever necessary, we have included information reminding you of your rights and referring you to this document.

We know that these measures will reassure you and enable you to browse our Site with complete confidence.

Privacy policy

Maison Jaillance places great importance on the protection of your personal data and is committed to processing it in accordance with the General Data Protection Regulation (GDPR) and applicable French regulations.

Data Controller

The data controller is Maison Jaillance. If you have any questions regarding your personal data, you can contact us at: contact@jaillance.com.

Data Collected

We collect the data you provide to us directly when you use our website or services, including:

• Last Name, First Name, Title
• Mailing address, email address, phone number
• Date of birth (if applicable)
• Information about your orders, payments, and deliveries
• Browsing data (IP address, cookies, technical information)
• Information submitted through our contact forms or newsletter sign-up forms.

Purposes of Data Processing

Your data is used for:

• manage your orders and their delivery; ;
• respond to your contact requests; ;
• manage your customer account; ;
• to send you our newsletter and promotional offers when you have given your consent; ;
• measure the performance of our email campaigns when you have agreed to have your email opens tracked; ;
• compile statistics on traffic to our website; ;
• to improve our services and ensure the security of the site.

Email Tracking (Tracking Pixel)

If you have given your consent, the emails we send you may contain a tracking pixel which allow us to track their open rates as well as certain interactions (such as clicks). This information is used to measure the performance of our campaigns and improve our communications.

You can withdraw your consent to tracking email opens at any time by clicking the link provided for that purpose in our emails or by contacting us.

Personalized Advertising

With your consent, certain information about you (including your email address) may be used to create custom audiences or similar audiences on platforms Meta (Facebook and Instagram) as well as Google Ads Customer Match, in order to provide you with more relevant ads. The data transmitted is hashed beforehand in accordance with the procedures implemented by these platforms.

Recipients of the data

Your data is accessible only to authorized personnel at Maison Jaillance and to our subcontractors involved in our business operations, including:

• WooCommerce (online store management); ;
• Brevo (sending emails and newsletters); ;
• Google (Analytics, Tag Manager, and Google Ads); ;
• Meta Platforms (Facebook and Instagram); ;
• PayPal and Banque Populaire (payments); ;
• our logistics and technical service providers.

Cookies

Our website uses cookies and other tracking technologies to ensure it functions properly, to measure its audience, and to personalize content and advertisements. The use of non-essential cookies is subject to your consent via our cookie manager. Complianz. You can change your preferences at any time.

Shelf Life

Your data is retained only for as long as necessary to fulfill the intended purposes and in accordance with applicable legal obligations. Data related to marketing activities is retained until you withdraw your consent or, failing that, for a maximum of three years after your last contact with us.

Your Rights

In accordance with the GDPR, you have the right to access, rectify, erase, restrict, object to, and transfer your data, as well as the right to withdraw your consent at any time when processing is based on your consent.

To exercise your rights, please contact us at contact@jaillance.com.

If, after contacting us, you believe that your rights have not been respected, you may file a complaint with the CNIL.